Social media, help line, opinion polls and surveys, a clear communication model – we are close to our clients and we are carefully listening to their needs.
We want to be easy to find and contact. We want to provide our clients with relevant and accurate information.
The key to complaint handling? Efficiency and speed. We introduce many improvements signalled by clients to ensure that all complaints are reviewed in line with their expectations.
Thanks to the modern and yet secure solutions, both retail clients and businesses can manage their accounts and payments in a convenient manner. Hundreds of the bank employees are looking for ideas to innovate.